Do you provide insurance? What if I have to file a claim for lost or damaged parcels?

We normally ship via Canada Post unless otherwise instructed by the customer by email to orders@cloverdalewellness.com. Insurance will be available from Canada Post, or other carrier if the client so chooses. The parcel is the responsibility of the client once we have placed it into the care of the carrier which the client has chosen. A minimum amount of insurance is usually added automatically by Canada Post (normally up to $100 value of the package plus the actual cost of shipping) but if you would like for the package to be fully insured for its entire value, please email us at orders@cloverdalewellness.com and we will contact you with the final shipping charges and obtain approval prior to shipping.

From time to time the courier will request that Cloverdale Wellness file a claim; we will be happy to assist in this process but funds will only be refunded once we have received it from the courier.

Please note that we take the utmost care in packaging ALL of our orders and in ensuring that the address you provided is accurate when we ship the order out. Cloverdale Wellness is not responsible for lost, stolen, abandoned or damaged parcels.

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